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BSP offers Relief Package for Customers Impacted by COVID-19

Date: Friday 03rd April, 2020

Bank South Pacific (BSP) is monitoring the evolving nature of COVID-19 and in response is offering relief packages to assist customers during this period.
Robin Fleming , CSM GCEO

BSP Group CEO Robin Fleming said BSP is working closely with the Central Banks and other authorities both within Papua New Guinea and across all the countries in which BSP operates.

 "Fundamental to our planning is being able to support our customers and as the leading bank in the South Pacific, we know we have a responsibility to help people in and around our Pacific communities," added Mr Fleming.

BSP Tonga Country Head Marcellina Wolfgramm Ha'apai said that, "Given the implications of travel restrictions imposed by the Tongan government, it is clear this will have an impact on some of BSP's customers"


Mrs Haapai advises any business financially impacted by the effects of the COVID-19 should contact their BSP Relationship Manager to access the assistance on offer.

Our relief package to assist BSP customers in Tonga impacted by COVID-19 include:

  • Business - 3 months interest only for sectors impacted
  • Home Loans - 3 months principal interest payment holidays on a case by case basis due to loss of job or where income is impacted by reduced visitors through online booking
  • Personal Loans - 3 months payment holiday due to reduced hours or loss of job. Maturity term to be extended by a commensurate term.

 All Business customers should speak to their Relationship Manager in the first instance.

All Home Loan and Personal Loan customers should contact the Nuku'alofa, Vava'u, Ha'apai or 'Eua branches or call toll free numbers:  0800286 or 0800800.

BSPs' Digital banking platforms include Internet Banking where customers can access their accounts in the comfort of their homes. Alternatively, pay online or instore using eftPos facilities with their Pacific and Visa Debit Cards instead of cash.

BSP will continue to monitor the situation and provide further updates in due course.


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